Delivery & Return Policy


*Free delivery for orders over 100€ to European Union member countries.
In principle, the delivery of the products will take place, after registration of the payment of the order, to the delivery address indicated by the customer during the placing of the order.

We undertake to deliver the items ordered as soon as possible depending on the delivery method chosen and the availability of the items. The delivery times indicated on the site are usual average times given as an indication and correspond to the total processing and delivery times.
The delivery time will be indicated to the customer during the procedure for placing the order, prior to the validation of the order and before payment.

In the event of the recipient's absence at the time of delivery, the carrier will leave a transit advice note at the delivery address indicated by the customer. The products must be collected from the address and according to the methods indicated by the carrier. In the absence of withdrawal within the deadlines set by the carrier, the products will be returned to the seller, who reserves the right to reimburse the price to the customer, the shipping costs remaining the responsibility of the customer.

If the products ordered have not been delivered within 30 days after the indicative delivery date, for any reason other than Force Majeure or the fault of the customer, the sale may be canceled at the written request of the customer within conditions provided for in articles L216-2, L-216-3 and L-241-4 of the Consumer Code. The sums paid by the customer will then be returned to him no later than 14 days following the date of termination of the contract, excluding any compensation or deduction.

Deliveries are made by an independent carrier, to the address mentioned by the customer when ordering and to which the carrier can easily access.
When the customer himself is responsible for using a carrier that he chooses himself, the delivery is deemed to have been made upon delivery of the products ordered by the seller to the carrier who has accepted them without reservation. The customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty claim against the seller in the event of non-delivery of the goods transported.

In the event of a specific request from the customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the seller, the related costs will be the subject of additional specific invoicing on an estimate previously accepted in writing by the customer. .

On delivery, the customer must check the content, conformity and condition of the product(s). The seller recommends that the customer checks upon delivery and in the presence of the carrier the content, compliance and condition of the package(s). In the event that the customer has any doubt whatsoever about the condition or content of his package, he must check the condition of the goods received and issue precise and detailed handwritten reservations, dated and signed by the following way: on the delivery slip provided by the carrier, in the presence of the deliverer. And in all cases, notify the seller's company by letter addressed to One Up, 201 rue des Blaches, 38530 LA BUISSIÈRE, France. Verification of the package delivered is deemed to have been made and can no longer be contested, once the customer or any person authorized to receive the package has signed the delivery slip.

The seller will refund or replace as soon as possible and at his expense, the products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the customer, under the conditions provided for in articles L217-4 and following of the Code. of consumption and those provided for in these GCS.

The transfer of the risks of loss and deterioration relating thereto will only be carried out when the customer takes physical possession of the products. The products travel at the risk and peril of the seller except when the customer has chosen the carrier himself. As such, the risks are transferred at the time of delivery of the goods to the carrier.


Return policy

You can return most new, unopened items within 14 days of delivery for a full refund.

The returned product must be in its original condition and packaging. It must not have been used, nor have suffered any damage, however minimal, and be in a state of perfect cleanliness. This right of return is exercised without penalties, with the exception of return costs.

The exchange (subject to availability) or refund will be made within 14 days of receipt of the products returned by the customer under the conditions provided for in this article.

In the event of a return for only part of the order, only the price invoiced for the products returned will be refunded.

In the event of partial return of the order, the customer who would have benefited, during the initial order, from free delivery due to the overrun of a certain amount of the order, may be re-invoiced the delivery costs corresponding to his effective order, if the latter fell below the threshold of free delivery.

The products must be returned to the seller at the following address: addressed to One Up, 201 rue des Blaches, 38530 LA BUISSIÈRE, France

The products must be returned, accompanied by their purchase invoice, in their original packaging, properly protected. They must be in perfect resalable condition. Any product returned incomplete, damaged, washed, damaged, deteriorated, soiled, even partially will not be refunded or exchanged.

The customer returns the products. We recommend keeping proof of the return to facilitate procedures in the event of a problem arising during transport.

Except hypotheses of lack of conformity or hidden defects of the product, the costs of returns are the responsibility of the customer.

Find out more about the General Conditions of Sale